1. Scope
This policy explains how Saladin Insurance Broker Joint Stock Company (“Saladin Broker”, “we”) collects, uses, stores, discloses and protects personal data when you use our website, corporate portal, claim portal and advisory services.
By using our services or submitting an enquiry, you consent to the processing of your personal data as described here. Processing is carried out in accordance with the Law on Personal Data Protection and Decree 13/2023/ND-CP of Vietnam.
2. Personal data we collect
Identification and contact data: full name, date of birth, gender, identity or passport number, address, phone number, email and company details.
Insurance data: policy and cover details, beneficiary information, vehicle and property details, and the health and claim information necessary to place cover or pursue a claim.
Transaction and technical data: quotation and payment records, invoices, device and browser information, IP address, and how you interact with our portals.
3. How we use your data
To advise you, obtain quotations from insurers, place and renew cover, and administer your programme.
To act on your behalf in a claim, including preparing, submitting and following up documents with the insurer.
To meet legal, tax, anti-money-laundering and regulatory reporting obligations, and to respond to lawful requests from competent authorities.
To improve our services and, where you have opted in, to send you relevant information about products and events. You may withdraw consent to marketing at any time.
4. Disclosure to third parties
We disclose personal data only as needed to deliver the service: to the insurers and reinsurers with whom cover is placed, to third-party administrators, medical providers and loss adjusters involved in a claim, to companies within 10X Group that operate the technology platform on our behalf, and to auditors, legal advisers and competent authorities where required by law.
We do not sell personal data. Service providers act on our instructions under written commitments of confidentiality and security.
5. Cross-border transfer
Where personal data must be transferred outside Vietnam - for example to an international insurer, reinsurer or global medical network - we do so on the basis of your consent or the performance of your contract, complete the impact assessment dossier required by Decree 13/2023/ND-CP, and require equivalent protection at the destination.
6. Storage and security
Personal data is encrypted in transit and at rest, access is restricted on a need-to-know basis, and our systems are subject to logging and periodic security review.
We retain personal data for as long as your policy or mandate is in force and thereafter for the period required by insurance, accounting and statute-of-limitation rules, after which it is deleted or irreversibly anonymised.
7. Your rights
You may request access to, correction of, or a copy of your personal data; withdraw consent; request deletion or restriction of processing; object to processing; and lodge a complaint with the competent authority.
Requests may be sent to info@saladin.com.vn and are answered within the time limit set by law (72 hours for a valid request under Decree 13, unless a longer period applies).
8. Children and third-party data
Where you provide personal data about employees, dependants or persons under 16, you confirm you have the authority and, where required, the consent of the data subject or their legal guardian to do so.
9. Cookies
Our website uses cookies and similar technologies to keep you signed in, remember preferences and measure usage. You may disable cookies in your browser, though some portal features may then not function.
10. Changes and contact
We may update this policy; the current version and its effective date are always published on this page. Material changes will be notified through the portal or by email.
Controller: Saladin Insurance Broker Joint Stock Company, 111 Lý Chính Thắng, Võ Thị Sáu Ward, District 3, Ho Chi Minh City. Email info@saladin.com.vn. Hotline 1900 638 454.