Representing Your Interests and Protecting You Beyond Policy Issuance
When you need protection most, Saladin Care is by your side, from the first submission until your benefits are paid.
Service Level Commitments
Response Within 2–24 HoursPayment Within 2–15 Days
Every submission is acknowledged and reviewed by an assigned specialist
Submit Your Claim
- Email, web portal and app available 24/7; one-to-one chat via Zalo and Messenger (7:30 a.m.–10:30 p.m., 365 days a year)
- Photograph your invoices and medical records. Minimal paperwork. No in-person visit required.
Submission channels are open around the clock, including public holidays.
Saladin manages the submission channel and provides written acknowledgement, eliminating disputes over when a claim was submitted.
Claims Review
Saladin’s claims specialists check supporting documents against policy terms before submission to help avoid rejection by the insurer.
- A dedicated specialist is assigned within 2–24 business hours
- Documentation checked against policy terms
- A written list of any missing documents
Acknowledgement and initial guidance within two business hours of submission.
Saladin corrects claim documentation before it reaches the insurer, addressing the leading cause of unfair claim denials in Vietnam.
Direct Negotiation With the Insurer
Saladin Broker acts as the business’s legal representative, handling claims investigations and disputes directly with the insurer.
- Formal representation on behalf of the business
- An escalation process for appeals to the insurer’s claims committee
- Review of rejected claims or partial payments
A formal written objection is submitted within 72 hours of a denial.
Your business never has to negotiate with the insurer alone. Saladin makes the case on your behalf using policy terms, precedents and medical evidence.
Prompt Payment
The approved amount is transferred directly to the employee’s bank account, with HR notified at the same time.
- Direct bank transfer to the employee
- Payment statement sent to HR
Payments go straight to employees, without passing through an intermediary account.
Saladin follows up closely with the insurer to secure prompt payment in line with the schedule of benefits and raises any shortfall for further review.